We will always consult you first in case you would prefer not to meet someone new. However, all prior booked services are guaranteed, and if your caregiver is away, we will always have someone there. With most of our clients, we like to have someone trained as a back up caregiver in case of an emergency. This way they are already familiar with the routine and you are not feeling like a stranger is in your home. We want you to always be comfortable with your caregiver, so having a back-up come in every so often to do care is sometimes an ideal situation.